Support
A QUESTION, A PROBLEM,
OR SOMETHING BROKEN.
Write to us
A person reads every one of these, usually the same day and always within two working days. There is no ticket number and no robot in the way. If it is about a purchase, tell us roughly when you bought it and which phone or tablet you are holding — that is normally enough for us to find it.
Email supportSaintPath Academy · Rochester, New York · support is answered in English.
THE THINGS WE ARE ASKED MOST
How do I open everything?
In the app, tap YOUR ACCOUNT, then OPEN EVERYTHING. A year is US$24.99 and renews once a year until you cancel it. You do not need an account or an email address to buy it — the year opens on the device you bought it on straight away.
Do I have to give you an email address?
No. An email address is optional, and it does only one thing: it carries your year to your other devices, and back to this one if you ever reset it. You can add one at any time on the same YOUR ACCOUNT screen — any address you control, a six-digit code arrives, and there is no password to remember. Children are never asked for one.
I paid and it did not open. / I got a new phone.
Tap YOUR ACCOUNT and then RESTORE PURCHASES, signed in to the same Apple ID or Google account you bought it with. If it still does not open, write to us with the date you bought it and we will sort it out by hand.
How do I cancel, or change the card it charges?
A year bought inside the app is managed by the store, not by us: on iPhone or iPad, Settings → your name → Subscriptions; on Android, Play Store → Subscriptions. Cancelling stops the next renewal and the app stays open until the year you paid for runs out. A year bought on this website is managed from the link in your receipt.
I want a refund.
Purchases made inside the app are refunded by the store that took the payment — Apple at reportaproblem.apple.com, Google from your Play order history. Write to us either way and we will help you get it done; nothing here is meant to be hard to undo.
I have a card from my parish.
Tap YOUR ACCOUNT and type the code from the back of the card into the code box. Each card opens one year for one household and can only be used once. If the code is refused, send us a photograph of the card and where it came from.
Does it work without the internet?
Yes. Once a device has opened everything it keeps its own copy, so a classroom or a car with no signal still works. It reaches out again the next time it can.
Delete my account and my information.
Write to us from the address on the account and say so, and it is deleted — the account, the children’s names, and their progress. We do not keep a copy to win you back. A subscription is separate: cancel that in the store, or it keeps renewing.